FAQ

To exclude the normal program as virus, just follow these simple steps:

First, check the file again and click Virus Report menu.
Describe briefly about the program and attach the file to the report window.
At last, press “Send” button.
Your file will be reviewed to our virus lab and exclude it from our virus DB after it is turned out as non virus.

infected by virus. In this case, the system cannot be cured at once, and virus reinfects the system after rebooting.
When scanning the system, do not run any programs or files to prevent other running files from being infected.
Reboot and access to safe mode and scan 2 or 3 times.

If the files other than viruses show at scan results window, please send the file name and describe the issue briefly via ALYac Virus Report Tool. You can either send this issue via ALYac program or the ALYac website.

If ALYac does not run properly, please follow these steps:

1) Go to Desktop and click “My Computer” Icon.
2) Go to C: > Program files > ESTsoft > ALYac folder
3) Double click alyac.aye and run scan and cure.
(If file extension does not appear, go to Option> Folder options>View tab and uncheck “Hide extensions for known file types.”)

If ALYac is not the latest version, please update to the lastest version via ALYac website. You can confirm your current ALYac version at “ALYac Product Information” or “About ALYac…”
If ALYac still does not run even after following the upper steps, reboot your computer and go to save mode and scan ALYac.

1) Mouse right-click at ALYac tray, which is located at lower right of your monitor. Click “Start update” to update the latest ALYac DB.
2) Reboot to access to Windows safe mode.
3) After access to safe mode, run ALYac with connecting any portable devices. Scan portable devices and all hard disks and drives installed in your computer. If any infected files appears at ALYac window, cure the files through ALYac.
4) Reboot your computer. If ALYac runs successfully, the infected files have been discarded.

Currently, ALYac Internet Security Free will 64 bit OS.
ALYac Internet Security Pro supports 64bit OS as well.

There are many files that are hard to be defined as malware and adware.
Malware and adware are defined differently by each security program. Thus, some virus programs detect cookies or registry which are determined as normal files at other virus programs.
To minimize the time of scanning and increase the efficiency of scanning process, ALYac catches and cleans adware and malware which could directly harm user’s PC and internet usage.
Cookies are deleted only when it contains  malicious codes in ALYac.
Other cookies can be cleaned by using ALYac’s PC tune up tool, however, it is hard to say deleting cookies proves the quality of virus detection ability.
if there is malware that ALYac cannot detect, please send us the information about the malware through our virus report tool.
We will review the malware and get back to you as soon as possible.

“Fail to connect to the update server”
This message shows when Norton Anti Virus has disconnected AYUpdate.aye. Please check if you are using Norton Anti Virus or other firewall program. Please uncheck the firewall features or allow ALYacUpdate.aye to run on your firewall program. After that, please follow these steps:

1) If you do not use a firewall program or other virus program, re install ALYac first.
2) Click Start> All Programs > ESTsoft > ALYac > Uninstall ALYac.
3) Click Yes at Remove ALYac window.
4) ALYac uninstallation process will be closed automatically after uninstallation process is finished.
5) Access to ALYac website and download ALYac Antivirus Free again.
6) Save the installation file at Desktop.
7) Point mouse curser and press mouse right-click at “Run as Administrator.”
8) Installation will begin and after the completion, run ALYac and see if the problem still happens.
9) If it still happens, let us know through support@alyac.com or use Virus Report Page.

First, install ALYac Internet Security. When it is finished ALYac License Help Window will appear. If you want to enter your purchased license key, click the upper link, described as “Click here to enter Serial Number for Product Registration.”
After pressing Serial Number link, License Window shows and asks you to enter the serial number you received by email. It is optional to enter your email for receiving extra information and values about ALYac.
When finishing your Serial Number, press OK. Then product registration process will be finished.
If you skip this process and register the license later, that is OK. You can access to License Window to enter your serial number by pressing ALYac Product Information Window located at lower right of your screen. Press mouse right-click, then ALYac tray will be shown. Among menus, there is ALYac Product Information menu.
When clicking it, License Help Window will show and “Click here to enter Serial Number” link for product Registration.

When your ALYac license is expired or want to buy a new license, follow the License Renewal link or go directly to ALYac website.
For existing ALYac users, ALYac will notify you of the renewal when you are near to the expiration date.
You can directly follow the link shown at the Renewal Window to purchase the license.
Otherwise, you purchase the license at ALYac website, www.alyac.com .

So far, ALYac Product Registration and Activation has the same process.

After installing ALYac Internet Security, ALYac License Help Window will appear. If you want to enter your purchased license key, click the upper link, describing “Click here to enter Serial Number for Product Registration.”
Press Serial Number link, License Window shows and asks you to enter the serial number you received by email. It is optional to enter your email for receiving extra information and values about ALYac.
When finishing your Serial Number, press OK. Then product registration process will be finished.

If you skip this process and register the license later, that is OK. You can access to License Window to enter your serial number by pressing ALYac Product Information Window located at lower right of your screen. Press mouse right-click, then ALYac tray will be shown. Among menus, there is ALYac Product Information menu.
When clicking it, License Help Window will show and “Click here to enter Serial Number” link for product Registration.